Privacy Policy

April 2023

Purpose of the policy

This privacy policy aims to give you information about how we collect and process your personal data through your use of this website, including any data you may provide through this website when you buy our services or any products or sign up to our newsletter or email list.

 

Contact details

If you have any questions about this privacy policy, please get in touch:

• Name: Odgers Psychology
• Address: 136 Cherry Hinton Road, Cambridge, CB1 7AJ
• E-mail: [email protected]

Third party links

This website may include links to third-party websites, plug-ins and applications.  Clicking on those links or enabling those connections may allow third parties to collet or share data about you.  We do not control these third-party websites and are not responsible for their privacy statements.  When you leave our website, we encourage you to read the privacy policy of every website you visit.

 

The type of personal information we collect

Personal data, or personal information, means any information about an individual from which that person can be identified.  It does not include data where the identifying information has been removed (anonymous data).

We may collect and process the following information:

• Personal information (such as name and address).
• Contact data including billing address, delivery address, email address and telephone number.
• Financial data including bank account and payment card details.
• Transaction data including details about payments to and from you and other details of products and services you have purchased from us.
• Technical data including internet protocol (IP) address and login data.
• Profile data including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Marketing and communications data including your preferences in receiving marketing from us and our third parties and your communication preferences.
• Characteristics (such as ethnicity, languages and nationality).
• Special educational needs information (such as category and description of SEN) and information about medical and developmental history and disabilities.
• Assessment information (such as results of tests administered, information collected during interviews, standardised and non-standardised assessment information such as children’s drawings and completed checklists).

 

How we get personal information

• Much of the personal information we process is provided to us directly by you though direct interactions. You may give us your identity, contact and financial data by: filling in forms before receiving a service from us; applying for our services or products; creating an account on our website; subscribing to our services or email list; or by requesting marketing to be sent to you.
• We also collect information during consultations and assessments through discussion with children, parents and school staff, school-based observations, and completion of checklists and assessments.

 

Lawful bases of processing this information

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• Your consent.  This is where you have given clear consent to process data for a specific purpose (e.g. completion of educational psychology assessments and consultations, to receive information that may be of interest to you). You can remove consent at any time by getting in touch with us.
• We have a contractual obligation.  The processing is necessary for our contract with you to be fulfilled.
• We have a legal obligation. The processing is necessary to comply with the law.

 

How we use your personal data

We use personal data in the following ways:

• To provide services that we have made a contract with you to deliver.
• To manage our relationship with you, which may include notifying you about changes to our terms or privacy policy or asking you to leave a review or take a survey.
• To deliver relevant website content and marketing material to you and to measure or understand the effectiveness of the advertising we serve to you.
• To monitor the effectiveness of our service by using data analytics to improve our website, products, services, marketing and customer experience.
• To make suggestions to you about products or services that may be of interest to you.
• To complete psychological assessments and consultations on children and young people.
• To comply with the law regarding data sharing.

 

Marketing

We will add you to our marketing email list only if you have given direct consent.  You can unsubscribe from our email list at any point.  We do not share your contact details with any third parties for marketing purposes.

 

How we store your personal information

Your information is securely stored. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Completed educational psychology reports will be stored electronically for a period of six years (for the purpose of any future re-assessments), accessed by password and only by Odgers Psychology personnel.  It is the responsibility of those commisioning the report to keep the electronic copy safe once received.  In order to adhere to data protection, reports are emailed to the school or parent who commissioned the report, with password protection.  The password will be sent in a separate email to the report.  Any hard copies of reports, observation notes and assessment booklets will be shredded after the assessment.

 

Who we share client information with

• For work commissioned by parents: information is only shared with parents. It will not be shared with schools or other professionals, unless specific written parental consent has been obtrained.
• For work commissioned by schools: information is shared with the commissioning school and, in case of individual pupil assessment and consultation, with the parents or legal guardians of the child.
• We will share information without consent if it is required by law, directed by a court or if the benefits to a child that will arise from sharing the information outweigh both the public and the child’s interest in keeping the information confidential.

 

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate.  You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Concerns

If you have any concerns about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance.  Alternatively, you can conttact the Information Commissioner’s Office at http://ico.org.uk/concerns/